Solusi Gudang Privacy Policy
This policy explains how we collect, use, store, and protect personal information when you access Solusi Gudang services and website features.
Last updated: February 5, 2026
Scope of This Policy
This Privacy Policy applies to users of the Solusi Gudang website across property marketing features, inquiry channels, and supporting service transactions. It covers personal information that we receive directly from users and data processed through platform interactions.
By accessing or using our services, you acknowledge that you have read and understood the data handling practices described in this document. If you disagree with these privacy terms, you may discontinue use of our services at any time.
Personal Data We Collect
To operate our services, we may request identity and contact information such as your name, email, phone number, and address. This information is collected when you register, submit inquiries, request services, or continue transaction-related processes.
We may also record technical information such as access times, device indicators, and basic activity logs to support security, system performance, and service quality. Data collection is performed proportionally based on operational necessity and applicable legal obligations.
How We Use Your Data
Personal information is used to process service requests, follow up on communications, verify transactions, and provide effective customer support. We also use relevant data to improve user experience and maintain operational accuracy across platform activities.
In addition, data may be processed for internal audit purposes, misuse prevention, and fulfillment of legal compliance requirements. We do not use personal data for purposes that are unrelated to delivering Solusi Gudang services.
Payments and Transaction Processing
For paid services, we support payment methods including bank transfer, virtual account (VA), e-wallet, and credit card (CC) through authorized payment partners. Payment information is processed according to the security standards of the payment gateway and relevant regulatory requirements.
We do not directly store sensitive card credentials in our internal systems. Transaction records retained by us are limited to information required for payment verification, reconciliation, reporting, and support in resolving transaction-related issues.
Sharing and Disclosure of Data
We may share information with relevant and trusted third parties, such as payment providers, infrastructure vendors, or operational partners, only to the extent necessary to deliver our services. Any party receiving data is required to maintain confidentiality and apply appropriate data security controls.
We may also disclose data when required by law, lawful authority requests, or for protection of our legal rights. Outside these conditions, your personal information will not be sold or disclosed without a valid legal basis.
Data Retention and Security
Personal data is retained for as long as needed to fulfill service purposes, regulatory compliance, dispute resolution, and legitimate audit requirements. After retention periods expire, data is deleted or anonymized in accordance with internal policies and applicable security standards.
We implement technical and administrative safeguards to reduce risks of unauthorized access, data leakage, and misuse. However, no digital environment can guarantee absolute security, and we continuously improve our controls as part of routine security practices.
Your Rights Over Personal Data
You may request access to, correction of, or updates to personal data stored in our systems. In certain cases, you may also request restriction of processing or deletion of data, subject to applicable legal and regulatory requirements.
Rights-related requests can be submitted through our official contact channels with sufficient information for identity verification. We will review each request reasonably and respond within a proportional and practical timeframe.
Privacy Contact and Complaints
If you have questions, objections, or requests related to privacy and data protection, please contact our team using the official channels listed below. We are committed to handling requests in a professional, transparent, and accountable manner.
To help us process your request efficiently, please include relevant identity details, request context, and supporting information. Our team will provide clarification and follow-up within the scope of this privacy policy.
Company Name: PT Catur Aaman Sentosa
Email: solusigudang@casentosa.com
Phone: (021) 39830023
Address: Menara Thamrin Lt. 6 No. 3, Jl. M.H. Thamrin, RT.2/RW.1, Kb. Sirih, Kec. Menteng, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta