Solusi Gudang Refund Policy
This policy explains refund conditions for paid digital services such as Premium Agent and Advertising Spots on Solusi Gudang.
Last updated: April 21, 2026
Refund Scope
This refund policy applies to paid digital service transactions on Solusi Gudang, including Premium Agent subscriptions and Advertising Spots purchases. Each refund request is reviewed based on transaction status, service activation status, payment evidence, and system records.
Payments are processed through iPaymu and payment status is confirmed automatically. Services are activated only after successful payment confirmation is received by the system.
Cases That May Be Reviewed
Refunds may be reviewed for failed payments where funds were deducted, duplicate payments for the same invoice, overpayments, or technical errors that can be verified through transaction data.
Users should include transfer or payment proof, invoice number, account email, transaction date, and a short description of the issue so our team can investigate.
Services Generally Not Refundable
Paid digital promotion services that are already active, running, displayed, or consumed to improve listing visibility are generally non-refundable. This includes active Premium Agent periods and Advertising Spots that have been scheduled or displayed.
Third-party fees, payment gateway administration fees, or bank charges follow each provider's terms and may not always be refundable.
How to Request a Refund
Refund requests can be submitted through Solusi Gudang's official contact channels with complete transaction information. Our team will match the user's evidence with invoice data, iPaymu payment status, and service activation status.
Requests without adequate transaction evidence or requests that cannot be matched to system records may not be processed until supporting information is completed.
Review and Settlement Timeline
Initial review is generally completed within 3-7 business days after complete transaction evidence is received. Refund settlement time may vary depending on payment method, receiving bank, and payment provider processes.
If a refund is approved, our team will inform the amount, refund method, and estimated settlement through available contact channels.
Refund Contact
For refund questions or requests, contact Solusi Gudang through the official email or phone number listed below. Use a clear subject such as Refund Request and include the invoice number so review can proceed faster.
We will review requests reasonably based on transaction evidence, service status, and the terms in this policy.
Company Name: PT Catur Aaman Sentosa
Email: solusigudang@casentosa.com
Phone: (021) 39830023
Address: Menara Thamrin Lt. 6 No. 3, Jl. M.H. Thamrin, RT.2/RW.1, Kb. Sirih, Kec. Menteng, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta